Newer web technologies offer many new ways to communicate. We all use email constantly but it is a rather static form of communication. The sender has to have access to his account, send out a message and then wait for the receiver or receivers to access their email and respond. With the various new tools that are available, we can instantly respond via chat or Twitter or easily post a blog comment for all to see not just those included in an email address. And we can use these tools with our computer, someone else’s computer and even our phones. Libraries are beginning to use these various tools to reach out to the public and market their programs and services.

This section covers using web technologies that are useful for communication. It include: